At AZUR air, we care about our passengers with disabilities and special needs, and we do our best to provide them with a safe and comfortable flight.
BEFORE THE FLIGHT
We kindly ask passengers with disabilities to inform AZUR air about their condition when booking their tickets. To do that, please contact your travel agent or your tour operator if the ticket was purchased as a part of a travel package. If you purchased a regular flight ticket with our airline by yourself, please contact our call center at +7 495 374-55-14, or by email [email protected].
Please do not forget to inform the relevant services at the airport of departure — our colleagues will gladly provide you with free assistance during pre-flight procedures and boarding.
The airport provides the following services:
AZUR air offers free-of-charge transportation of wheelchairs used by passengers with disabilities and special needs.
All our aircraft are equipped and confirmed accessible, and all our flight attendants are trained, so do not hesitate to ask them for help.
The following services are provided onboard AZUR aircraft to disabled passengers and other persons with special needs:
For visually impaired passengers, all the essential text and graphic information is available in Braille script.
For hearing impaired passengers, we duplicate all the essential audio announcements graphically. Blind passengers may travel accompanied by a guide dog.
Passengers whose medical condition requires a supply of oxygen during the flight will be provided with supplementary medical oxygen upon filling out a MEDA Assessment Form. In addition, the airline allows carrying in the cabin cylinders with gaseous oxygen or air up to 5 kg under the following conditions:
Severely ill passengers on stretchers shall be carried with the provision of additional seats on the aircraft in the economy class cabin at triple the normal economy class fare. Such transportation must be agreed with the airline at least 72 hours prior to departure. For this purpose, please contact our call center at +7 495 374-55-14 or send us an email at [email protected] Passengers on a stretcher must be accompanied by their caregiver throughout the flight.